Privacy Policy

Last updated September 12, 2026

TackOn FSM is a product of TackOn LLC (“TackOn LLC”, “we”, “us”). This policy explains what we collect, how we use it, and your choices. It covers the TackOn FSM website and application.

1. Information we collect

Account & contact details you provide (name, business name, email, phone number).
Operational data you enter to run your business (customers, jobs, estimates, invoices, inventory).
Usage and device/diagnostic data to keep the service reliable and secure.
Precise location, but only while you are recording a drive in the mobile app (see section 4).
Camera access, used only to scan barcodes and QR codes (see section 5).
Crash reports and a random per-installation identifier used to de-duplicate data synced from the mobile app (see section 6).
Payment details, processed by our payment processor — we do not store full card numbers.

2. How we use information

To provide and operate TackOn FSM, process transactions, send service and account communications you have opted into, provide support, secure the service, and meet legal obligations. We do not sell your personal information.

3. Sharing

We share information only with service providers who help us run TackOn FSM (such as hosting, database, payment, email, and SMS/voice messaging providers) under contract, and where required by law. We do not share your information with third parties for their own marketing.

4. Location information (mobile app)

The TackOn FSM mobile app records drive mileage for technicians. When a technician starts a trip, we collect precise location while that trip is running and store a reduced series of coordinates for the trip so the route can be shown and the mileage verified. We collect location only while a trip is being recorded — never continuously, and not when no trip is running.

Trips keep recording while the app is in the background, which Android shows with a persistent notification. The app does not request the “allow all the time” background-location permission. A technician can decline location access, in which case mileage can be entered manually instead.

Location data is visible to that technician and to their employer (the contractor business that operates the account), because it is how mileage is reimbursed and jobs are costed. We do not sell it and do not use it for advertising.

5. Camera

The mobile app uses the camera only to scan barcodes and QR codes on parts, tools and equipment. Frames are processed on the device to read the code; we do not upload, store, or retain camera images.

6. Crash reports & diagnostics

We use an error-reporting service to record crashes and errors so we can fix them. These reports can include the device model, operating-system version, app version, and the sequence of actions leading to the error. We do not enable the collection of personal identifiers in these reports, and we do not attach screenshots.

The mobile app also stores a random identifier generated on first launch. It identifies the installation, not you, and exists so that work saved offline is not duplicated when it syncs. It is not an advertising identifier and is not shared for advertising.

7. Retention & deletion

We keep your data for as long as your account is active, and afterwards only as long as we need it for legal, tax, or dispute-resolution reasons. Business records such as invoices are retained where law requires it.

You can request deletion of your account and associated data at tackonfsm.com/delete-account. If you use TackOn FSM as an employee of a contractor business, that business controls the account and we will direct your request to them.

8. Security

Data is encrypted in transit. Access is restricted to the organization that owns it, enforced in our database rather than only in the application. We limit internal access to what is needed to operate and support the service.

9. SMS / text messaging

Where you opt in, TackOn LLC sends SMS to people who request a demo, start a free trial, hold an account, or contact support for a TackOn LLC product — for demo confirmations and scheduling, free-trial onboarding, account notifications (subscription, billing receipts, security), product information related to your request, and customer-support follow-ups. Consent is collected via an unchecked-by-default checkbox and is never a condition of purchase. Reply STOP to opt out and HELP for help. Message frequency varies; message and data rates may apply. Full program terms are at /sms-consent.

Mobile information, SMS opt-in data, and consent records are not shared with third parties or affiliates for marketing or promotional purposes.

10. Your choices & contact

You may access, correct, or delete your information, and opt out of SMS at any time (reply STOP). To remove your account and data, see Delete your account. Contact support@tackonfsm.com.