Communications intelligence
Customer texts to your own registered business number, carrier-verified and routed to the right conversation.
When a customer texts your registered business number, it is carrier-verified and routed straight to the right conversation — no lost threads, no guessing who a text is from.
Miss a call to a number connected to TackOn, and TackOn can text the caller back right away — “Sorry we missed your call. How can we help?” It is off until you switch it on, it only texts customers who have agreed to texts, and never the same number twice in a day.
Two-way texting — replying to customers from that same line, with your company name on every outbound message — plus a full Communications Intelligence Center (health metrics, an escalation view, voice call-backs, and revenue attribution) is being built on top of this same foundation.
Highlights
- Inbound SMS to your registered business number
- Carrier-verified inbound routing
- Every text tied to the right conversation
- Automatic text-back on a missed call, for customers who agreed to texts
How it works
- Connect your registered business number to TackOn.
- Customer texts to that number are carrier-verified and routed to the right conversation.
- If you switch it on, a missed call to that number gets an automatic text-back — only to customers who agreed to texts, and never the same number twice in a day.
Questions
Is the missed-call text-back on by default?
No. It stays off until you switch it on.
Who gets the automatic text-back?
Only callers who are customers that have agreed to receive texts — and never the same number more than once a day.
Can I reply to customers from that number today?
Two-way replies from the same line are being built on this foundation. Today, inbound texts are verified and routed to the right conversation.