TACKONFSM COOKIE POLICY
Last Updated: August 24, 2025
Version: 1.0
Quick Summary:
We use cookies to make TackonFSM work properly, remember your preferences, understand how you use our services, and show relevant content. You can control cookie usage through our cookie banner, your browser settings, or the preference center. This policy explains what cookies we use, why, and how you can manage them.
1. INTRODUCTION
This Cookie Policy explains how Tackon LLC (“TackonFSM,” “we,” “us,” “our”) uses cookies and similar tracking technologies on our website www.tackonfsm.com and mobile applications (collectively, the “Services”). This policy is part of and should be read alongside our Privacy Policy and Terms of Service.
We are committed to transparency about our data practices and providing you with meaningful control over cookies used on our Services.
2. WHAT ARE COOKIES?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you.
2.1 Types of Storage Technologies We Use
- Cookies: Small text files stored on your device
- Local Storage: Larger data storage in your browser
- Session Storage: Temporary storage cleared when you close your browser
- Pixels/Web Beacons: Tiny images that track user behavior
- Device Fingerprinting: Technical information about your device
2.2 First-Party vs. Third-Party Cookies
- First-Party Cookies: Set directly by TackonFSM for essential functions
- Third-Party Cookies: Set by our partners (analytics, advertising, etc.)
3. HOW WE USE COOKIES
We use cookies for the following purposes:
3.1 Essential Cookies
Always Active – Cannot be Disabled
These cookies are necessary for the website to function and cannot be switched off. They include:
- Authentication and login status
- Security tokens and session management
- Load balancing and server assignment
- Basic functionality and navigation
- Regulatory compliance (cookie consent preferences)
3.2 Functional Cookies
Optional – Enhance User Experience
These cookies enable enhanced functionality and personalization:
- Language and region preferences
- User interface customization
- Form auto-fill information
- Video player settings
- Chat widget preferences
3.3 Analytics Cookies
Optional – Help Us Improve
These cookies help us understand how visitors interact with our Services:
- Page views and navigation paths
- Feature usage and engagement
- Error tracking and debugging
- Performance monitoring
- A/B testing results
3.4 Marketing/Advertising Cookies
Optional – Personalized Content
These cookies are used to deliver relevant advertisements:
- Ad personalization and retargeting
- Campaign effectiveness measurement
- Frequency capping
- Interest-based advertising
- Social media integration
4. SPECIFIC COOKIES WE USE
| Cookie Name | Provider | Category | Duration | Purpose |
|---|---|---|---|---|
| tackon_session | TackonFSM | Essential | Session | Maintains user session state |
| tackon_auth | TackonFSM | Essential | 7 days | Authentication token |
| tackon_consent | TackonFSM | Essential | 1 year | Stores cookie consent preferences |
| tackon_prefs | TackonFSM | Functional | 1 year | User interface preferences |
| _ga, _gid | Google Analytics | Analytics | 2 years / 24 hours | Website usage analytics |
| _fbp | Marketing | 90 days | Facebook advertising | |
| IDE | Google Ads | Marketing | 13 months | Google advertising |
| __stripe_mid | Stripe | Essential | 1 year | Payment processing security |
5. LEGAL BASIS FOR USING COOKIES
5.1 Your Location Matters
How we handle cookies depends on your location and applicable laws:
πͺπΊ European Union (GDPR)
Opt-In Required: We will not set any non-essential cookies until you provide explicit consent through our cookie banner.
- Legal Basis: Consent (Article 6(1)(a) GDPR)
- Essential Cookies: Legitimate interest
- Right to Withdraw: You can withdraw consent at any time
πΊπΈ California (CCPA/CPRA)
Opt-Out Rights: We may set cookies but you have the right to opt-out of sale/sharing of personal information.
- Notice at Collection: This policy serves as notice
- Do Not Sell/Share: Click the link in our footer
- Global Privacy Control: We honor GPC signals
πΊπΈ Other U.S. States (including Texas)
Notice and Choice: We provide notice through this policy and choices through our preference center.
- Texas Online Privacy Protection Act compliance
- Transparency and user control
- Industry best practices
6. HOW TO MANAGE COOKIES
6.1 Cookie Preference Center
The easiest way to manage cookies is through our Cookie Preference Center:
Here you can:
- View all cookies currently set
- Enable/disable cookie categories
- Clear existing cookies
- Update your consent choices
6.2 Browser Controls
You can also manage cookies through your browser settings:
- Chrome: Settings β Privacy and security β Cookies and other site data
- Firefox: Settings β Privacy & Security β Cookies and Site Data
- Safari: Preferences β Privacy β Manage Website Data
- Edge: Settings β Privacy, search, and services β Cookies and site permissions
6.3 Global Privacy Control (GPC)
We recognize and respond to the Global Privacy Control signal. When detected, we automatically:
- Disable non-essential cookies
- Opt you out of data sales/sharing
- Apply your most restrictive privacy preferences
6.4 Mobile App Controls
For our mobile applications:
- iOS: Settings β Privacy β Tracking β Disable “Allow Apps to Request to Track”
- Android: Settings β Privacy β Ads β Opt out of Ads Personalization
7. CONSEQUENCES OF DISABLING COOKIES
| Cookie Category | If Disabled |
|---|---|
| Essential | Cannot be disabled – Required for basic functionality |
| Functional | Reduced personalization, need to re-enter preferences |
| Analytics | We cannot improve our services based on usage patterns |
| Marketing | You’ll see generic ads instead of relevant ones |
8. COOKIES AND PERSONAL DATA
8.1 What Data Cookies Collect
Cookies may collect:
- IP addresses (often anonymized)
- Browser and device information
- Pages visited and features used
- Time spent on pages
- Referring websites
- Geographic location (country/state level)
8.2 Data Sharing
Cookie data may be shared with:
- Analytics providers (Google Analytics)
- Advertising partners (Google Ads, Facebook)
- Payment processors (Stripe)
- Customer support tools (Zendesk)
All partners are bound by data processing agreements and must protect your information.
9. SPECIAL CATEGORIES
9.1 Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect cookie data from children. If you believe a child has accessed our Services, please contact us immediately.
9.2 Do Not Track (DNT)
We honor Do Not Track browser signals for marketing cookies. When DNT is enabled:
- Marketing cookies are blocked
- Analytics is limited to aggregated data
- Essential cookies remain active
9.3 Cross-Border Data Transfers
Cookies may involve transferring data internationally. We ensure appropriate safeguards through:
- Standard Contractual Clauses
- Privacy Shield certifications (where applicable)
- Adequacy decisions
10. THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites. We are not responsible for the cookie practices of these sites. Please review their cookie policies before providing any information.
11. UPDATES TO THIS POLICY
We may update this Cookie Policy to reflect changes in:
- Legal requirements
- Our cookie usage
- Technology changes
- Business practices
Updates will be posted on this page with a new “Last Updated” date. Material changes will be notified through:
- Cookie banner notification
- Email to registered users
- Website announcement
12. YOUR RIGHTS
Depending on your location, you may have the following rights regarding cookies:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Know what cookies we use | Review this policy |
| Control | Choose which cookies to allow | Use preference center |
| Delete | Remove cookies from your device | Browser settings |
| Opt-Out | Refuse non-essential cookies | Cookie banner |
| Portability | Export cookie data | Contact privacy@tackonfsm.com |
13. INDUSTRY-SPECIFIC CONSIDERATIONS
As a field service management platform for HVAC, plumbing, and electrical contractors, we use cookies to:
- Maintain secure sessions for sensitive business data
- Track feature usage to improve inventory management tools
- Analyze pricebook access patterns
- Optimize mobile app performance for field technicians
- Measure effectiveness of industry-specific features
14. CONTACT US
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Tackon LLC
Privacy Department
Email: privacy@tackonfsm.com
Phone: 404-482-2566
Data Protection Officer:
Email: dpo@tackonfsm.com
Cookie-Specific Inquiries:
Email: cookies@tackonfsm.com
Opt-Out Requests:
Visit: www.tackonfsm.com/cookie-preferences
Email: optout@tackonfsm.com
15. REGULATORY RESOURCES
For more information about cookies and your rights:
- EU Users: European Commission Cookie Policy
- UK Users: ICO Cookie Guidance
- California Users: California Attorney General CCPA Info
- General Info: All About Cookies
This Cookie Policy was last updated on August 24, 2025.
Β© Tackon LLC. All rights reserved.

