1. INTRODUCTION

This Cookie Policy explains how Tackon LLC (“TackonFSM,” “we,” “us,” “our”) uses cookies and similar tracking technologies on our website www.tackonfsm.com and mobile applications (collectively, the “Services”). This policy is part of and should be read alongside our Privacy Policy and Terms of Service.

We are committed to transparency about our data practices and providing you with meaningful control over cookies used on our Services.

2. WHAT ARE COOKIES?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, making your next visit easier and the site more useful to you.

2.1 Types of Storage Technologies We Use

• Cookies: Small text files stored on your device
• Local Storage: Larger data storage in your browser
• Session Storage: Temporary storage cleared when you close your browser
• Pixels/Web Beacons: Tiny images that track user behavior
• Device Fingerprinting: Technical information about your device

2.2 First-Party vs. Third-Party Cookies

• First-Party Cookies: Set directly by TackonFSM for essential functions
• Third-Party Cookies: Set by our partners (analytics, advertising, etc.)

3. HOW WE USE COOKIES

We use cookies for the following purposes:

3.1 Essential Cookies

Always Active – Cannot be Disabled

These cookies are necessary for the website to function and cannot be switched off. They include:

• Authentication and login status
• Security tokens and session management
• Load balancing and server assignment
• Basic functionality and navigation
• Regulatory compliance (cookie consent preferences)

3.2 Functional Cookies

Optional – Enhance User Experience

These cookies enable enhanced functionality and personalization:

• Language and region preferences
• User interface customization
• Form auto-fill information
• Video player settings
• Chat widget preferences

3.3 Analytics Cookies

Optional – Help Us Improve

These cookies help us understand how visitors interact with our Services:

• Page views and navigation paths
• Feature usage and engagement
• Error tracking and debugging
• Performance monitoring
• A/B testing results

3.4 Marketing/Advertising Cookies

Optional – Personalized Content

These cookies are used to deliver relevant advertisements:

• Ad personalization and retargeting
• Campaign effectiveness measurement
• Frequency capping
• Interest-based advertising
• Social media integration

4. SPECIFIC COOKIES WE USE

Cookie Name	Provider	Category	Duration	Purpose
tackon_session	TackonFSM	Essential	Session	Maintains user session state
tackon_auth	TackonFSM	Essential	7 days	Authentication token
tackon_consent	TackonFSM	Essential	1 year	Stores cookie consent preferences
tackon_prefs	TackonFSM	Functional	1 year	User interface preferences
_ga, _gid	Google Analytics	Analytics	2 years / 24 hours	Website usage analytics
_fbp	Facebook	Marketing	90 days	Facebook advertising
IDE	Google Ads	Marketing	13 months	Google advertising
__stripe_mid	Stripe	Essential	1 year	Payment processing security

5. LEGAL BASIS FOR USING COOKIES

5.1 Your Location Matters

How we handle cookies depends on your location and applicable laws:

6. HOW TO MANAGE COOKIES

6.2 Browser Controls

You can also manage cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Cookies and site permissions

6.3 Global Privacy Control (GPC)

We recognize and respond to the Global Privacy Control signal. When detected, we automatically:

• Disable non-essential cookies
• Opt you out of data sales/sharing
• Apply your most restrictive privacy preferences

6.4 Mobile App Controls

For our mobile applications:

• iOS: Settings → Privacy → Tracking → Disable “Allow Apps to Request to Track”
• Android: Settings → Privacy → Ads → Opt out of Ads Personalization

7. CONSEQUENCES OF DISABLING COOKIES

Cookie Category	If Disabled
Essential	Cannot be disabled – Required for basic functionality
Functional	Reduced personalization, need to re-enter preferences
Analytics	We cannot improve our services based on usage patterns
Marketing	You’ll see generic ads instead of relevant ones

8. COOKIES AND PERSONAL DATA

8.1 What Data Cookies Collect

Cookies may collect:

• IP addresses (often anonymized)
• Browser and device information
• Pages visited and features used
• Time spent on pages
• Referring websites
• Geographic location (country/state level)

8.2 Data Sharing

Cookie data may be shared with:

• Analytics providers (Google Analytics)
• Advertising partners (Google Ads, Facebook)
• Payment processors (Stripe)
• Customer support tools (Zendesk)

All partners are bound by data processing agreements and must protect your information.

9. SPECIAL CATEGORIES

9.1 Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect cookie data from children. If you believe a child has accessed our Services, please contact us immediately.

9.2 Do Not Track (DNT)

We honor Do Not Track browser signals for marketing cookies. When DNT is enabled:

• Marketing cookies are blocked
• Analytics is limited to aggregated data
• Essential cookies remain active

9.3 Cross-Border Data Transfers

Cookies may involve transferring data internationally. We ensure appropriate safeguards through:

• Standard Contractual Clauses
• Privacy Shield certifications (where applicable)
• Adequacy decisions

10. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites. We are not responsible for the cookie practices of these sites. Please review their cookie policies before providing any information.

11. UPDATES TO THIS POLICY

We may update this Cookie Policy to reflect changes in:

• Legal requirements
• Our cookie usage
• Technology changes
• Business practices

Updates will be posted on this page with a new “Last Updated” date. Material changes will be notified through:

• Cookie banner notification
• Email to registered users
• Website announcement

12. YOUR RIGHTS

Depending on your location, you may have the following rights regarding cookies:

Right	Description	How to Exercise
Access	Know what cookies we use	Review this policy
Control	Choose which cookies to allow	Use preference center
Delete	Remove cookies from your device	Browser settings
Opt-Out	Refuse non-essential cookies	Cookie banner
Portability	Export cookie data	Contact privacy@tackonfsm.com

13. INDUSTRY-SPECIFIC CONSIDERATIONS

As a field service management platform for HVAC, plumbing, and electrical contractors, we use cookies to:

• Maintain secure sessions for sensitive business data
• Track feature usage to improve inventory management tools
• Analyze pricebook access patterns
• Optimize mobile app performance for field technicians
• Measure effectiveness of industry-specific features

14. CONTACT US

15. REGULATORY RESOURCES

For more information about cookies and your rights:

• EU Users: European Commission Cookie Policy
• UK Users: ICO Cookie Guidance
• California Users: California Attorney General CCPA Info
• General Info: All About Cookies

---

This Cookie Policy was last updated on August 24, 2025.
© Tackon LLC. All rights reserved.